Monday, 18 October 2021

Customer Orders iPhone 12 on Flipkart but receives soap bars in the box

Customer Orders iPhone 12 on Flipkart but receives soap bars in the box

The customer had ordered an iPhone 12 from Flipkart during the website's Big Billion Days. But when he received the package, he was shocked to discover two soap bars inside the box. Following the incident, Flipkart canceled the order and refunded Singh's money. It is reporting that the money was credited to his account in a few days.

It has happened several times before, and it has happened again - Big e-commerce companies messing up orders on big discount days.

E-commerce giants in India receive millions of orders from customers all over the country during the festive season. That's because most websites offer heavy discounts on products at this time of the year.

The sale season typically comes twice a year to extensive e-commerce websites. It's a period of heavy demand and purchase.

But along with heavy discounts, there also comes the chance of late delivery, wrong delivery, or deliveries that are downright outrageous. This particular incident can arguably fit into the last category.

A Flipkart customer who had ordered an Apple phone during the website's Big Billion Days was left in shock when he opened the delivered package.

The customer ordered an iPhone 12, which was selling at a massive discount during the sale. Unfortunately, the package he was delivered contained a bar of Nirma soap worth Rs 5, according to reports.

The report by Gizmochina pointed out that a person named Simranpal Singh provided a firsthand account of the shocking case to the tech website.

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Singh had purchased the phone for Rs 51,999 by opting for Open Box Delivery. But when he opened the package, he was shocked to discover two soap bars inside. He did not accept the delivery and refused to share the OTP with the delivery partner. Had he shared the One time password, the order would've been updating as 'delivered.'

Instead of arguing with the delivery partner, Singh complained about the order to Flipkart's customer care. But the confusion didn't end there as he received a call requesting the OTP.

Then after a few more failed attempts, Flipkart finally canceled the order and refunded Singh's money. It is reported that the money was credited to his account a few days after the incident.

Singh even made a video recording of the failed order to save as evidence. It has now been widely sharing online.

A few months back, a man who had ordered a remote control car from an e-commerce site was surprised when he was delivered a packet of Parle-G biscuits. The incident was reported from Delhi's Bhagwan Nagar Ashram area.

A few months before that, something of the opposite nature had happened in Twickenham.

A man was startled when he received an iPhone SE after ordering a bag of apples, the fruit, from Tesco. Interestingly, the seller had no apple-based mix-up - it was part of a 'super substitutes' promotion.

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