Tuesday, 29 November 2022

Jio sends 'warned notice' to its 426 million customers about KYC Fraud Alert

Jio sends 'warned notice' to its 426 million customers about KYC Fraud Alert

Reliance Jio has alerted its customers about e-KYC fraud. In a message to its subscribers, one of the huge TSP in the country cautioned against rising cyber-fraud incidents. The company also explained the method of Operandi that scammers use to dupe innocent subscribers. Reliance Jio's letter comes after similar alerted letters from CEOs of Bharti Airtel and Vodafone to their customers sent earlier this year. Here are six crucial things that Reliance Jio request its customers not to do and why

Don't respond to calls or messages asking for e-KYC verification

Beware of the false statements asking you to call any number for verification.

Don't download any app on your smartphone for KYC updates or verification.

The letter asks Jio customers not to download any app to update their KYC or Aadhaar details. Jio never asks you to download and install any third-party app for such activities. "Please stay alert from such SMS and calls as this may result in financial problems. Do not download any remote access apps, as fraudsters will get access to all your phone's information," says the letter.

Don't share your Aadhaar details, number, OTP, or bank account number with anyone claiming to be a Jio representative.

The company said that few cases related to cyber fraud had been reported in the recent past. Scammers portray themselves as Jio representatives and insist on getting the information related to subscribers' Aadhaar, bank accounts, OTP, etc., the pretext of pending eKYC (Know Your Customer).

Jio sends warned notice to its 426 million customers about KYC Fraud Alert 1Twitter image: @JioCare

Read More: Reliance Jio Has raised the Validity of this Plan by 29 Days

Don't believe telephoner that your connection will be Stopped.

The telco has asked customers not to feel any SMS/calls asking them to complete e-KYC. Else, their mobile services will be discontinued.

Don't call back on numbers given on SMS to get e-KYC verification done.

The letter also asks customers not to call back on numbers given in such e-KYC SMSes. "Normally, a call back number is also mentioned to share all details. When the person calls on the given number, they are asked they are all a third-party app which allows a scammer to take remote access to customer's phone and the bank accounts associated with the device," the letter says, explaining the modus operandi.

Don't click on any link received in messages that the caller was claiming to be a Jio representative sends.

Jio asks customers not to click on links, attachments that callers were claiming to be from Jio sent. It advises them against responding to such unsolicited communications.

Jio will never ask you to download any app.

Jio says that it need not ever ask customers to download third-party apps as all relevant information can be found in the MyJio app.